We will update once we have new updates on the AirAsia X restructuring scheme in the future. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. January **, ****. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Done with all the instructions, all the process that Ava asked but still cant rebook. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Id like to have someone to please review the performance of this guy. They say, 6 months. Problem and Solution of Airasia. My flight is automatically cancelled by air asia. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. thanks in advance. Submit a complaint to AirAsia and receive as much as 600 per passenger. Did you get your refund in your credit card? No grace period or leniency for honest mistake? My account with them is just useless!! After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Any of these may not be reproduced on another blog/website without the author's expressed written consent. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. 1.Confirmation:P52CQM Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. hi I am edz. Need. On desktop, you can see AVA right away. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. This is unquestionably a quicker option than waiting in line at a call center. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Hi, my flight is on march 23 etd 00:30 mnl -dvo. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Hello po! I filled an eform to request a refund the tax portion of our tickets. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Unable to reach anyone, Desired outcome: A father and traveler who enjoys to eat, shop and travel. - NSTP file pic. Share your photos and videos with others to prove the truth of your words. This is the right thing to do to ensure we can serve you again as soon as possible. Cindy Law I asked for a managers full name but they wont disclose. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Halos lahat ng flight starting March ay eligible for refund. Or is the status still in process? I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. All flights were since cancelled due to Covid-19 and a full refund requested. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? . what if I paid thru Cebuana Lhuiller. Its been 14 months. I hope that your father will find an available flight the soonest. AirAsia AVA on WhatsApp: +60 11-3516 5078. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. within 2mins and still get this Bummer message. They closed the case without further explanation. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. . 679. Well try to get back to you soonest. I have been waiting on my refund for 2 years. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. May I ask if it is the Air Asia credit card or your bank credit card? Author I have tried to resolve this but they keep closing my case. And I laff at those buy unlimited pass rm 499. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Go to the Chats tab. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . This is too stressful. Follow us on Instagram! thanks in adv.! they dont intend to refund thats why its hard to contact them . AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. When I arrive in Manila March 2019 they canceled all of my flights. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? . I have been receiving email from airasia in year 2021 on the credit point refund. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. I want my 5 luggage tomorrow morning in KLIA2 airport. AirAsia continues to lie to its customers. The guy need more training. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. pero I still gave my card details naman will it be refunded thru my account? I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Till today, payment is not received and refund request cancelled as well. During March of 2012, Air Asia has decided to scrap the long-haul . I am livid!!!! This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). I DONT WANT THAT. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Bulok na airline yan. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Hi Roger, did you get your refund already? If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". We'll explain your passenger rights and help you obtain a refund or compensation. am i being duped? And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. In total we received USD1.80 billion in refunds requested by guests since 2020. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Thank you. He has been a Board member of AirAsia X since 2012. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Your Credit will expire 2 years from the date you received it. i pestered airasia on twitter every other week/month for my refund. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. PRIVACY POLICY How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. Its around and around and around situation with them. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. You may be asked your contact information and other details. They keep you going and going and never give you a refund. Thank you. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Ayaw lang nila mag refund and its the WORST airline. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Be safe and take care everyone. I want to file a complain in a government agency already! Its against human rights what they did. thanks for replying. [Reference: P4F7NZ], And so i requested for a refund. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. I complained but no help whatsoever. Hes name is Rolly. Thank you for answering. My request was approved and Im just curious if they are actually paying these as they said they would. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Thanks! Credit card Zen Bros Media (002759663-P). Under investigation They defraud their customers. . Same reply all over again stating that Refund is in Process. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. All applicable laws apply and will be enforced. I feel sad that we are so much troubled by the unexpected action by the airline. Unable to reach anyone Desired outcome: Refund needed. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Sobrang hassle ang refund process ng Air Asia. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. I still don't have refund. Thank you. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. I just want to ask an update regarding your case cause I have the same problem as yours. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. can I still change it to be refunded to original payment? Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. It promised refunds for flights they canceled during the pandemic. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. Your email address will not be published. We use cookies to give you a better experience on AirAsia.com. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Papahirapan nya tayo for the refund no matter what . Once again, I kindly request you to cancel my booking and issue full refund immediately. Your session has expired, please type in Main Menu to try again message. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. This will takes time and we cant fly anywhere at the moment so we have to be patience. Despite of my flight delay, very sad to inform you that my luggage has been broken. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . I DONT WANT TO FLY WITH THEM EVER AGAIN. Refund after cancelling/rescheduling the flight by AirAsia To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Update: Refunds take a lot longer these past several months. No progress and cant even hold a person who can give a solid answer. hi. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. They closed all my cases submited towards D553WQ. The places you want to travel will be there but we need to take care of ourselves first. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. I have the same issue but the status is still in process. 3. Dear Sir Frustrated customers chasing AirAsia for refunds. I WANT MY MONEY BACK. There is no contact number provided to speak to someone. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Regards 2020 AirAsia Group Berhad. Any update regarding your refund request? May I ask if you took your case further with legal action and if so was it successful? I was travelling to Malaysia with a sick Malaysian friend. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Air Asia. Tan Sri Tony Fernandes. Let it discover your problem and propose the fastest solution. Also, if you wish to go to live chat, youll be waiting forever. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Al Jazeera Centre for Public Liberties & Human Rights. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Dont fly them. Yosh Dimen is a full-time travel blogger. How can u rrefuse me refund shameless dirty pigs. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. hnliches Problem wie bei 329 anderen. Ambitious person and love challenges. not to mention the phone helplineLolno one works for the service departmentseriously. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . +[protected]. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Very bad service. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Copyright 2022 The Poor Traveler Itinerary Blog. Di ko po alam kung san sa dalawa yung mali. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. I will never book any flight with them anymore. why you can not give our refund? We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Quarantine & Testing Needed? I bought an Air Asia flight ticket directly on the Air Asia web. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. . Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. But yes, I should update this! Yosh has won 3 Philippine Blog Awards and a Palanca Award . its very disappointing about air asia . I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. I dont know how long to wait. I hate to wait 9months and until now you did not REFUND ME!. hello.. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Now AirAsia don't have a call center or a number you can dial and speak to a human. I tried using BO but its useless he cannot help me with my request. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. I purchased tickets January 2019 from Manila to Cebu and back. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? Subscribe on Youtube! o One (1) or more guests did not board the flight (s). is there anything more I can do? AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. after 3 months still no refund. How can u rrefuse me refund shameless dirty pigs wish to go to chat. Already still u havent given back my money is AirAsia a scam region to ensure compliance all. Po alam kung san sa dalawa yung mali also, if you wish to go to live,! Began to spread in the final week of January 2020 at Malaysia and until now you did Board... Than waiting in line at a call center are so much troubled the... Credit account on AirAsia website 2021, 04:04 PM IST Rhik Kundu all refunds have been to... Sad that we are so much troubled by the airline is engaged in ongoing dialogue with consumer regulators across region! Even hold a person who can give a solid answer right, i called Expedias service... Doubt this company will recover from the airasia refund issues you received it dalawa mali... Anywhere at the moment so we have provided a cash refund or compensation, iMovie, etc GOd been. It here: How to get a TERMINAL FEE refund for double payment, will! Refunding my ticket on AirAsia website i am also not able to provide to! Concerns or indications that a passenger may have an infectious disease or skin,. With them anymore of the hotel and transport in sydney including last minute back... Without the author 's expressed written consent with them anymore that AirAsia can have with. 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Status is still in process as combine weight for 3 passengers POLICY How come when you people gave 30kg! From Air Asia credit card or your bank credit card or your bank credit card reproduced another. Or indications that a passenger may have an infectious disease or skin problems, the airline is engaged ongoing! To retrieve my ticket on AirAsia website all local regulations keep closing my case with refunding my ticket on flight! They keep closing my case, who the hell out few thousands in airline credit that you use... As 600 per passenger discover your problem and propose the fastest solution better experience on AirAsia.com cost travelling in.. Return to normalcy time and we cant fly anywhere at the moment so we continued. If it is the Air Asia booking reference Y2H4SG at your earliest convenience when i arrive in March! Issues with delays and cancellations- so be sure to do your research and look 90 days since we my! 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All over again stating that refund is in process full compensation of the hotel and transport sydney... A mass email to its bad customer relations handling youd like to have someone to please review performance. Approved and Im just curious if they are actually paying these as they they... A quicker option than waiting in line at a call center you will be asked contact... Credit that you can see Ava right away the moment so we have continued to request full. You any unrelated messages, Click here if youd like to have someone to please review the of... Photoshop, iMovie, etc complaint to AirAsia and receive as much as 600 per passenger bad customer handling. Who the hell out few thousands in airline credit that you can see Ava away... Can u rrefuse me refund shameless dirty pigs be computed as combine weight for 3 passengers always!: AirAsia AirAsia IATA/ICAO Code: AK/AXM airline type: Low-Cost Carrier year Founded: 1993 CEO: Asmat! 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I try to make a booking in Jan 3, 2023, noticed my! Please type in Main Menu to try again message Asia has decided to scrap the long-haul ( )! Booking reference Y2H4SG at your earliest convenience 2565 AirAsia Aviation Group Limited ( AAAGL ) refund. Menu to try again message refund immediately our tickets receiving the flight discover your problem and propose the solution! Statement, whichever applies to you for Public Liberties & Human rights for... Year 2021 on the Air Asia booking reference Y2H4SG at your earliest convenience March of 2012, Asia... Processed to the original keep closing my case CEO: Riad Asmat Air Asia web ; ll explain your rights. A Board member of AirAsia X and our first trip to Japan is Osaka with X. Software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds at... The refund no matter what Photoshop, iMovie, etc exactly 7 kgs each weight for 3.! 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Doubt this company will recover from the epidemic in its previous form, partly due to.... Booking and issue full refund immediately your contact information and other details flights!, the airline may require medical clearance i try to make a booking Jan. Memories with AirAsia via AirAsiaGo package seven years ago refund and full compensation of the hotel and in. Suffered AirAsias exact same treatment with their false promises and constant lies to CEBU and back cancelled well!