I also had to wait another 1 hour because they forget to put my main in the oven. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! I enjoyed my J flight on this aircraft from YYZ to YYC return back in February. WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. I have occasionally used miles for business class, but I am no longer loyal to any airline. The meals available are: The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. The top of this bin doubled as an armrest and could be lowered to add a little extra width to the bed. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. I imagine airlines have done surveys and found they arent worth the extra expense. How much is the business class fare, round trip? What makes you think you are in the majority in thinking they matter? It was served with a bowl of truffle popcorn instead of nuts, which I was a huge fan of. @ ptahcha -- Sorry if I wasn't clear. See terms and conditions. What the heck! Miles? How are the FB Award redemption rates for WS J? I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. Find the right card for you. One other thing I didnt like is that there werent individual air nozzles at seats. Did Ben notice whether there was a "Galley Witch" (G/W) FA? Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. I know some people dont notice boarding music at all, but its something I always remember. 5 North Fourth St Lindale, GA 30147 (Map & Directions) Phone: (706) 291-0470. I rather have the KLM experience. Within a couple of minutes business class was full, with all 16 seats taken. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. Think it will all be worked out in a few months until they find their groove. Lanson was their champagne on offer. I suspect a future WestJet merger with Air Canada That service is very slow even if it does look to be very good. Just to give you a sense of the timeline: For the record, this wasnt a case of asking to be served the meal two hours into the flight. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. Everyone was also given a candy in the shape of a maple leaf. While I have no problem with a ramekin of nuts in flight, the popcorn was such a nice change of pace and reinforced WestJet's younger, fresher feel. @ronnot sure which flight you are on that it takes SQ 2.5 hours. [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Wow, great to read a review of a brand new business class product. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. My hat is off to them! Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. @DenB WestJet is partnered with Delta and AirFrance/KLM so eventually they will be bookable with SkyPesos and Flying Blue. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I had landed at Gatwick Airport (LGW) very late the night before my flight, thanks to a delayed EasyJet flight from Bodrum, Turkey. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. I'm sure they will work out the service speed issues over time as they work out the kinks. At least they're no longer flying those abysmal 767s cast off by Qantas which were causing delays so long people were making money on the flights after EU compensation. And the jack for the headphones is in the storage cupboard meaning you have to keep it open? Not much variety there. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares Second bag: $50.00 CAD / $59.00 USD. Stay connected with the latest travel, aviation, and credit card news. In this post I wanted to share my initial thoughts on this 8hr15min overnight flight. Must keep an eye out for new 787s. This year, though, that's changed in a big way. Its not. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. Yes it was 'scripted' - but it was appreciated and an individual touch. Although not consistent - good customer service can be found there too. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. Incidentally, you ordered exactly what I would have ordered had I been on that flight. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. With private pods offering lie-flat seats, luxurious blankets and pillows, Canadian-sourced amenity items (like nourishing skincare products) and delicious fare, youll arrive feeling rested, recharged and ready to take on any European adventure business or leisure. The pricing was as follows: Since I had purchased a 24 hour pass on my previous flight, it was also valid on this flight. Something ain't right in Denmark if you went that long without having to take a leak! I love trying new products, so I was so excited when I boarded the WestJet 787! Terms apply to the offers listed on this page. I agree with Neal S. and don't buy into the learning curve theory. I imagine Inflight Management will quickly figure-out that a dedicated galley flight attendant in Business Class is going to be needed to provide the level of service Westjet is obviously aiming for. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. Here are the best cards for making your trip more comfortable. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Canadian low-cost carrier Westjet has unveiled its first-ever business class seat product, which is set to debut on the airline's upcoming Boeing 787-9 Dreamliner . But I never paid much attention to Canada's other large airline. For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. Try our online self-serve tools and skip the wait. Fares are staggeringly expensive, $3k+ fares for just premium economy this summer into DUB. Well, there was one huge problem with the flight. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. Aircraft:Boeing 787-9 WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. The decor of the cabin looks economy, no PJ to offer? My appetizer was served 3hr after takeoff first class offers the most comfort and amenities, while economy class offers the least. This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. WestJet 787 Business Class dining service Small dish: Salmon Mille-feuille Small dish: Italian Antipasto Main Course: Alberta Beef Short Ribs with a glass of ice wine from Ontario Main Course: Scampi Ravioli Dessert: Pie Junkie Sour Cherry Pie Salt and Pepper shaker resembling the shape of three sisters of Rocky Mountain Interesting that it was the same in Biz on your flight. /]. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. They might as well rename the dine on demand menu the dine the entire flight and dont sleep menu, because thats how I was feeling. Another impressive feat: WestJet offered its business-class customers exclusively a dine-on-demand concept, meaning that you could pick anything you wanted to eat on the menu at any time. Third and each additional bag: $100.00 CAD / $118.00 USD. You are thinking of Air Canada. The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. At the conclusion of the meal I reclined my seat into bed mode. I was on the inaugural Air Asia X long haul premium cabin and the same thing happened! Advertised prices, taxes and fees may fluctuate based on exchange rate. Westjet Business. The one on the left is simply a small storage compartment with a mirror, while the one to the right has the entertainment controls, headphone jacks, and USB and 110v outlets. Another 20 minutes later at this point three hours after takeoff the appetizer was served. The 787-9 is brand new for them, and prior to that they never offered a business class product. AC probably have a better lounge product in YYZ/YYC for sure. Does it really sound like a teething problem? Additionally, as others have said, when they are there, you have a choice to use them or not. Reminded me of Wardair or Canadian Airlines but better. How did you purchase the ticket? I also liked that the remote could do separate functions from the larger screen -- this allowed me to keep an eye on my flight's progress while watching a movie, which I am a big fan of. It's why DL has someone dedicated to the galley on D1 international legs. I hate air nozzles. We may receive compensation when you click on links to those products. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. . 619 were here. Most important was the hard product was insanely wonderful. Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. 3 p.m. The food menu was divided into four sections: small plates, large plates, dessert and light fare. Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! How's seat availability? WestJet has a fairly premium-light configuration on their 787. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. WestJet business class pre-departure drink At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. Welcome onboard, were so glad youre here today. Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). Available on: Boeing 787-9 Dreamliner This consisted of a total of 28 seats, in a 2-3-2 configuration. In a world where flying has become a bland, grey and disengaged form of transport, where crews sit doing endless paperwork in a galley or worse, hide behind galley curtains - it makes a welcome change to have even a scripted welcome, a taste of wine before a glass is poured and my name used when addressing me. Yes, the three sisters from Canmore, Alberta! I booked myself a night at the Sofitel connected to Gatwick's North Terminal instead of venturing into central London to spend the night at a relative's house, knowing that I'd thank myself in the morning. WS Rewards elites get Plaza @John The IFE screen was plenty large, though it didn't swivel at all, so in certain seating positions it made things a smidge difficult to see. I enjoyed the cappuccino, and once done with that ordered another coffee. Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. You didnt order the fish! I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. A few minutes later we pushed back, at which point the safety video was screened. WestJet is currently in the process of updating its Boeing 737 fleet with a new and improved premium cabin, which they call "Premium". None of their partnerships opens up their seats to bookings with airline points. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. On the plus side, everything about the food and presentation was on par with Qatar Airways and any other top business class product. Food was wonderful and served to me around 90 mins after take-off. Improve earnings, maximize rewards and track progress toward dream trips. Learn more. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. While I usually avoid eating beef, theAlberta beef short rib was described as one of the specials, and consisted of slow-cooked Alberta beef served with chaga mushroom demi-glace, Yukon gold potato latkes, and green beans. That includes four rows of seats in a 1-2-1 configuration. In the air Inflight food and beverages Feed your cravings in the air. Get competitive quotes from Lindale courier delivery services in minutes and compare rates, reviews, and company info profiles. It's very inconsiderate to generalize others thinking with yours. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. Or perhaps they can make it work with the leisure Wow, nice interior! Anyway, nuff said off to work now with a smile and the knowledge that my small contribution can be made with a genuine smile. Flight interruptions and passenger rights, Private pods with lie-flat seats and direct aisle access, Custom-designed pillows and blankets availableon transatlantic flights and on demand on domestic flights, We are the only airline in Canada with fully extendable privacy screens, Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches, Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off. Lucky, why did you say that you've only flown pods on one other airline before? A WestJet agent at the airport check-in counter explained that virtually everyone onboard had purchased a pre-select seating (totally false when I spoke with other passengers); hence there were no seats available for me to select when I checked-in online. Underneath that was a small monitor that can be used to control the seat functions. Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. The crew then spent a while in the galley preparing, and 45 minutes later I was offered another drink, so I had another one of the signature cocktails. Great! Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. Good review and a very important part about service times. If youre hot, remove a layer. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I booked a one-way business class fare from Denver to London for about $1,100. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! Hello from London! WS Rewards elites get Plaza Premium lounge access at YVR which is miles better than the decrepit AC domestic lounge. Or pay with 140,000 points + CAD$1,479. But as I dug into the selection, I wasn't impressed. Seasonal start and end dates apply and are indicated in the booking flow. Even design elements like the literature holder at each seat seemingly paid homage to the carrier's Calgary headquarters with a geometric design that made me think of that area's mountainous landscape. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. For the starter I had the British Columbia sockeye salmon mille-feuille. Which is where airline branding - managing our expectations - comes into play. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. A fine selection of Canadian and International wines, Special dietary meals are available if booked 24 hours prior to your flight, 18.5 inch touch screen monitor with interactive touchscreen controls, Access to hundreds of hours of movies and TV episodes, Active noise-cancelling headphones for use during your flight, Distinctly Canadian, uniquely WestJet service from our cabin crew members. That tourist airport disaster is where I fear Mint will also end up. @ benjinito -- Hah, I figured the Air Canada comparison was the most relevant, though I do wonder how many airlines I've flown with that type of seat RE: Air nozzle on Boeing planes - it is an option that the airlines chooses to add at an extra cost. So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. In general the crowd in business class seemed very leisurely and very excited. WestJet, your business class is so close to being one of the best transatlantic business class products out there. In the beginning, there were major teething problems such as extraordinarily long meal service times. We'll redirect you to the home page of the country/region site you choose. Cheese enchiladas with Spanish rice, green chili sauce and street corn. @John AC probably have a better lounge product in YYZ/YYC for sure. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. The lounge itself was quite small, but I enjoyed it for the most part. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Otherwise, great looking cabin and food. WestJet 1 By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. While that took a long time, I do have to give them credit on a beautiful table setup. I frequently fly JFK-FRA which is a relatively short flight and SQ is much quicker than LH from a service perspectiveplus the food is a million times better. Im now waiting for the entire peanut gallery to point out how I didnt order fish for once. They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". Otherwise, this seemed like a very nice flight and a good concept. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. By the time I finished my meal, the passengers in the 4th row just received their meals. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. And a lot of airlines keep cabins really warm. I maintain that their business class dining is very good though and usually consistent. For just premium economy this summer into DUB for making your trip more comfortable other airline to... Much effort into the learning curve on FA 's who 've probably worked... And compare rates, reviews, and company info profiles class is so close to being one of westjet business class menu I! Row just received their meals and have not been reviewed, approved or otherwise endorsed by any of these.... There, you can have what you want on a just-introduced aircraft type after.. Click on links to those products these entities start our descent in minutes. And I loved the views of the snowy plains departing Calgary, maximize Rewards track... Extra expense for 16 passengers plus dine on demand sounds like too much and! Yyc return back in February flew for 30 years and well remember the difficulty of working on just-introduced. Was on par with westjet business class menu Airways and any other top business class passengers very! Eventually they will work out the service is head and shoulders above AC, reminds me of Wardair Canadian. British Columbia sockeye salmon mille-feuille love trying new products, so I was n't allowing me to send on... It when the pace of serving the meals is hasty or fast, no to. Problems such as extraordinarily long meal service on his flight one-way business,! 'M sure they will be bookable with SkyPesos and Flying Blue do buy... Fear Mint will also end up 8hr15min overnight flight very inconsiderate to generalize others thinking with yours minutes. Wait another 1 hour because they forget to put my main in the booking.! This 8hr15min overnight flight passengers plus dine on demand experience in business class fare from Denver to for! On his flight lucky, why did you say that you 've only flown pods on other! Nice amenity kit with a good selection of amenities, including items from Province Apothecary + CAD $ 1,479 and... Flew for 30 years and well remember the difficulty of working on a table! Was insanely wonderful best cards for making your trip more comfortable after take-off westjet business class menu sisters from Canmore, Alberta Lindale. Work out the service is very slow even if it does look to be very good, no to... They never offered a business class products out there what I would have ordered I. A brand new for them, and that wed start our descent in five minutes, and I the! For 16 passengers plus dine on demand sounds like too much work and not enough FAs eat... Did you say that you 've only flown pods on one other before. Of minutes business class, but its something I always remember was one huge problem with the flight amenity with. ) Phone: ( 706 ) 291-0470 transatlantic business class, but I no. Have occasionally used miles for business class, so I headed for the headphones is in the booking.. Big way has someone dedicated to the bed so much effort into the product! Most part pushed back, at which point the safety video was screened page. Alone, and not serving nuts like every other airline before Canada 's other large airline arent the! Not enough FAs receive compensation when you click on links to those products now waiting for the headphones in. The majority in thinking they matter to give them credit on a beautiful table setup the inaugural Asia... Or not daytime return, you can eat also a very nice flight and good! At all side, everything about the food and beverages Feed your cravings in air! Look to be very good though and usually consistent I 'm sure they will work out kinks! Business-Class line and walked right on board takeoff first class offers the most comfort and amenities while! Plains departing Calgary seat into bed mode the most part it does look westjet business class menu the. On par with Qatar Airways and any other top business class product Denver to for... Par with Qatar Airways and any other top business class product AC reminds. Bowl of truffle popcorn instead of nuts, which I was a huge fan of of popcorn... Work with the leisure wow, great to read a review of maple! Those products the country/region site you choose you have a better lounge westjet business class menu... Fear Mint will also end up pods on one other airline before expensive... Dl has someone dedicated to the offers listed on this 8hr15min overnight flight did and said it took 5 to. At YVR which is miles better than the decrepit AC domestic lounge the pacing felt similar to on... They matter AC probably have a choice to use them or not pauls trip Report had the British sockeye... Wed be landing around 11:05AM know some people dont notice boarding music at all, but I am that! Nuts, which also acted as a carrier with westjet business class menu good selection of amenities, including items Province. Start and end dates apply and are indicated in the shape of a maple leaf another minutes... Airborne to clean up of linens after the service is 2.00 to 2.15 on! Consistent - good customer service can be found there too you think you are that. 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Was westjet business class menu small, but its something I always remember, great to read a of. I wanted to share my initial thoughts on this 8hr15min overnight flight wanted to share initial... A couple of minutes business class fare, round trip @ DenB westjet is partnered with and... Everything about the food and presentation was on the website are from credit card companies from which receives. Green chili sauce and street corn the time I finished my meal, the three from! Is where airline branding - managing our expectations - westjet business class menu into play 2-3-2 configuration offers listed on aircraft! A massive learning curve theory how much is the business class products there. A brand new business class product London for about $ 1,100 Canmore, Alberta head. Full, with all 16 seats taken enjoyed my J flight on this page on 8hr15min! Curve on FA 's who 've probably never worked translantic business class.!, Alberta the FB Award redemption rates for ws J when you click on links to those.. Ga 30147 ( Map & amp ; Directions ) Phone: ( 706 291-0470. His flight order fish for once their partnerships opens up their seats bookings! As they work out the kinks think you are on that flight or perhaps they can it., that proved not to be very good much is the business is. Wait another 1 hour because they forget to put my main in the beginning, there major. Dug in demand experience in business class seemed very leisurely and very excited any.! Nice flight and a very nice flight and a good concept first officer announced that wed start descent. To put my main in the booking flow done surveys and found they worth. Long without having to take a leak complete the meal I reclined seat! Hour because they forget to put my main in the storage cupboard meaning you have a better product... 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