The Department of Consumer Affairs' Division of Investigation (DOI) is a police department that provides law enforcement investigation services to DCA licensing boards. invitations2cfpb@consumerfinance.gov. Serve Californians by effectively overseeing financial service providers; enforcing laws and regulations; promoting innovationand fair and honest business practices; enhancing consumer awareness; and protecting consumers by preventing potential marketplace risks, fraud, and abuse. 1775 0 obj
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Client Services provides public sales (licensee information), customer liaison, and production support. The Complaint Resolution Program helps resolve complaints that consumers have filed after experiencing difficulty or disappointment in the California marketplace. Publications are free to the public and are made available on the department's website. Boards, committees, and commissions operate independently but rely on DCA for administrative support. The Legal Services Unit counsels the director in carrying out the consumer mandates of the Consumer Affairs Act. As such, it is unclear if the additional resources would lead to increased outcomes. Jan 2010 - Apr 20155 years 4 months. Tad Egawa was appointed General Counsel at the California Business, Consumer Services and Housing Agency in January 2019. DCA reports that it allocates the costs of many of its servicessuch as training, legal, fiscal, human resources, and publicationsproportionally among its boards and bureaus based on the number of authorized positions at each entity through what is known as pro rata. Additionally, the Department licenses and regulates a variety of financial businesses, including securities brokers and dealers, investment advisers, deferred deposit (commonly known as payday loans) and certain fiduciaries and lenders. Director Cristian Ahumada, LA City Council member Mitch OFarrell, California HCD Director Gustavo Velasquez, BCSH Deputy Secretary Dhakshike Wickrema. The .gov means its official. Prior to her appointment, Janssen managed BAR's Administration Branch. OIO has operated under its current authorized funding and position levels since 2020-21. Previously, Egawa was chief counsel at the California Department of Tax and Fee Administration from 2017 to 2019. While there, she worked on key public education and outreach efforts such as the 2020 Census, COVID-19, water conservation, and the CalEITC. Yiwen (Eva) Erickson is a Fiscal Analyst directly supporting the Deputy Secretary of Fiscal Policy and Administration. Instead, the costs of OIOs operations are supported by the pro rata. Disaster Help Center Solar Smart CSLB News & Updates Senior Scam Stopper X Disaster Help Center Find the resources you need to understand how consumer protection law impacts your business. Prior to joining BCSH, Myles was a Trade Policy Analyst at Bryant Christie, Inc., where he specialized in international agricultural policy and managed the firms customized trade regulation databases. She also holds a Bachelor of Arts degree in Social Science and Criminal Justice from California State University, Sacramento. The three boards created that year were later consolidated into what is now the Medical Board of California. BreEZe is DCA's licensing and enforcement system and a one-stop shop for consumers, licensees and applicants! CalHFA supports the needs of renters and homebuyers by providing financing and programs so more low and moderate-income Californians have a place to call home. Upon the State of Emergency ending, active waivers that were issued under the authority of the State of Emergency and Executive Orders will also expire. Vacant. We recommend that the Legislature reduce the proposed funding and positions to match the current authorized levels of $894,000 and five positions. Looking for legal documents or records? For more information about CURES, visit: https://oag.ca.gov/cures. Request Secretary Castro Ramrez's presence at an event or to schedule a meeting. For example, OIO reported that it made 102 recommendations to centralized services, boards, and bureaus in 2021-22. As chief information officer, he sets Agencys direction for information technology and coordinates infrastructure and service delivery across the Agency. Please check the DCA waiver webpage or the specific licensing boards website for any future updates. Click here for more information: https://thedcapage.blog/wp-content/uploads/2023/02/News-Release-103-NP-Application-Release.pdf, CSLB Urges Homeowners to Hire Licensed Contractors Following Storm Damage, After a series of severe storms with wind and rain impacting California, the Contractors State License Board (CSLB) is reminding homeowners to use licensed contractors for any construction repairs above $500. DCA licenses or certifies practitioners in more than 255 professions. Moreover, OIOs projected outcomes with the proposed increase in positions and expenditures are largely similar to its outcomes with the current authorized level. California Department of Consumer Affairs, Learn how and when to remove this template message, Business, Consumer Services and Housing Agency, California Business, Consumer Services, and Housing Agency, California Board of Chiropractic Examiners, California Board for Professional Engineers, Land Surveyors, and Geologists, California Board of Barbering and Cosmetology, California Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation, California Board of Guide Dogs for the Blind, California Board of Vocational Nursing and Psychiatric Technicians, California Bureau of Naturopathic Medicine, California Bureau for Private Postsecondary Education, California Bureau of Real Estate Appraisers, California Bureau of Security and Investigative Services, California Contractors State License Board, California Landscape Architects Technical Committee, "Bureau of Security and Investigative Services", Title 16 Professional and Vocational Regulations, Governor's Office of Planning and Research, Bureau for Private Postsecondary Education, Office of Environmental Health Hazard Assessment, Office of Statewide Health Planning and Development, San Francisco Bay Conservation and Development Commission, https://en.wikipedia.org/w/index.php?title=California_Department_of_Consumer_Affairs&oldid=1132244261, Articles with a promotional tone from May 2020, Creative Commons Attribution-ShareAlike License 3.0, Governor's Office of Business and Economic Development, This page was last edited on 7 January 2023, at 23:37. Expedited Licensure for Refugees, Asylees, and Holders of Special Immigrant Visas, Refugees, Asylees, and Holders of Special Immigrant Visas who apply for licensure by DCA boards and bureaus may seek an expedited licensure process. In addition, we recommend that the Legislature approve the funding on a three-year basis (rather than on an ongoing basis as proposed by the Governor). Although DCA is working with these boards and bureaus to bring their funds into balance (such as through annual savings or fee increases through the regulatory or legislative process), additional expenditures that are passed to the boards and bureaus through the pro rata place additional pressure on these funds. The Equal Employment Opportunity Office promotes equal employment opportunity at DCA. It consists of Applications Services, Enterprise Technology Services, Infrastructure Services, Client Services, Enterprise Project Services, and the Information Security Office. The 2023-24 Budget: Department of Consumer Affairs Organizational Improvement Office. California Department of Consumer Affairs. The California Department of Consumer Affairs (DCA) is a department within the California Business, Consumer Services, and Housing Agency. %%EOF
Victoria earned a bachelors degree in Economics and Urban Studies with a concentration in Public Issues & Policy from Trinity University. She was selected as a Blum Service-Learning Fellow and worked for Movida Maya, a nonprofit in Tulum, Quintana Roo, Mexico, where she developed a logic model for the organization and led health and environmental sustainability workshops for indigenous youth. She worked for Quadel Consulting Corporation and its subsidiaries from 2003-2008 and 2010-2011. In addition, these entities license certain businesses, such as auto repair facilities. BreEZe is DCA's licensing and enforcement system and a one-stop shop for consumers, licensees and applicants! OIO has been able to operate at existing levels to accomplish its work, and it is not clear if the additional positions and expenditures are justified. Special Advisor. Russ Heimerich was appointed by Governor Brown as Deputy Secretary of Communications for the Business, Consumer Services and Housing Agency in September 2015. Click here for more information: https://thedcapage.blog/2023/01/20/cslb-urges-homeowners-to-hire-licensed-contractors-following-storm-damage/, CSLB urje a los propietarios de viviendas a contratar contratistas con licencia despus de los daos causados por la tormenta, Despus de una series de tormentas con vientos y lluvias que afectaron California, la junta estatal de licencias de contratistas (CSLB, por sus siglas en ingls) les recuerda a los propietarios de casa que usen personas con licencia para cualquier reparacin arriba de los $500. DCA's stated mission is to serve the interests of California's consumers by ensuring a standard of professionalism in key industries and promoting informed consumer practices. In addition, it has identified anecdotal examples of improving efficiency. Legal Office lawyers provide legal analysis and opinions on laws, issues, proposed legislation, government contracts, employer-employee matters, the Open Meetings Act, the Public Records Act, and the Information Practices Act. He earned a Juris Doctor degree from the University of Southern California School of Law. Laurance completed a fellowship with the Shriver Centers Racial Justice Institute in 2020. DCA has a Complaint Resolution Program to help resolve disputes between consumers and businesses. His work at BCSH focuses on matters related to the Interagency Council on Homelessness. The department publishes a number of publications on consumer-related issues, the most popular being the California Tenants Guide. The California Department of Consumer Affairs (DCA) is a unique and dynamic department made up of 36 different boards, bureaus, a committee, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. "SSZb] IX$OKJI/_RlHWRbYg+f %9;H`F!+*0)+H@Db5/-&)HDb5yEcR8[{M'n?k/_7m>=[O]{90;:jG8H$y}v}8=lt.=Ot$7lN]'wl1en?>pq7ZMd_.HS=nj)Q9%y1]el~M07{b Z[P7-pAJWVX_*/o(r/b5[gc3:q 3c[~ys k__~.?=fz$z%nOd!!. She began her public service career at CalSTRS, initially serving as Ethics and Compliance Counsel and providing direct legal support to the Board Governance Committee of the Teachers Retirement Board. Teresa Starks. The California Department of Technology leads the state's drive to deliver clear, fast, dependable, and equitable public services. Joseph D. Chin (Reigstration# 316946) is an attorney registered with State Bar of California. This will give the Legislature insight into whether OIOs benefits outweigh its costs to the boards and bureaus, which could inform future funding decisions when the limited-term resources recommended above expire. Legislative Analyst's Office | The California Legislature's Nonpartisan Fiscal and Policy Advisor 925 L Street, Suite 1000 Sacramento, CA 95814 | (916) 445-4656 | information [at] lao.ca.gov . h[mo8+w I"]ghS;%9[t+2gC!GB The Governors budget for 2023-24 proposes $1.2million annually from the pro rata and seven permanent positions to permanently fund OIOs operations. DCA helps consumers learn how to protect themselves from unscrupulous and unqualified individuals. California State Department of Consumer Affairs Homepage is designed to help Californians become informed consumers by learning their rights and protection., portal. About the Bureau of Consumer Protection. Most licensees will see an $18 CURES Fee due to the biennial renewal cycle. Licensees and applicants can submit license applications, renew a license and change their address among other services. As described below, DCA provides certain centralized services to its boards and bureaus, including human resources, fiscal and budgeting, as well as legal services. Erica Gonzalez was appointed Deputy Secretary of Equity and Strategic Initiatives at the Business, Consumer Services and Housing Agency by Governor Gavin Newsom in September 2021.Gonzalez has been Vice President of Student and Family Supports atPueblo Nuevo Education and Development Group since 2018. She has over 20 years of state service and has held various managerial positions within the Office of Statewide Health Planning and Development and the Department of Toxic Substances Control. The proposed level of resources represents an increase of $294,000 and two positions from the authorized current-year levels. He was special assistant to the secretary of the California Environmental Protection Agency from 1991 to 1995, special assistant to the director of the California Governor's Office of Planning and Research in 1991, and a legislative correspondent in the U.S. Senate from 1987 to 1990. A website for the State of California, Department of Consumer Affairs, Physician Assistant Board Skip to Main Content SEVERE ALERT! Patrick Dorais was appointed by Governor Edmund G. Brown, Jr. effective November 8, 2013. Read more about FOIA. Across the globe, we serve our fellow citizens during some of their most important moments - births, adoptions, medical emergencies, deaths, arrests, and disasters. hbbd```b`` "7HxDb R:D"3@0"ecA$#{@X"@d@-XdBLBf,LIAI`LL$%GIjsGe% +
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Chelsy Alfaro is an Executive Capital Fellow at BCSH for the Center for California Studies at California State University, Sacramento. The California Department of Consumer Affairs (DCA) is a unique and dynamic department made up of 36 different boards, bureaus, a committee, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. Prior to joining BCSH, Laurance was a community lawyer at Legal Services of Northern California. endstream
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Before working at the Department of Finance she served as a budget analyst at the Department of Health Care Services, and as staff for the American Recovery & Reinvestment Act Task Force in the Office of the Governor. DOI staff work to provide timely, objective, and cost-effective investigations regarding allegations of misconduct by licensees of client agencies, and to developing information for filing criminal, administrative, and civil actions on behalf of these agencies. It consists of Business Services, Human Resources, and Fiscal Operations. Myles White serves as the Agencys Assistant Secretary of Legislation. Forgot User ID? On January 3, 2023, the California Department of Consumer Affairs (DCA) will transition to a new logo. California Department of Consumer Affairs. Special Funds That Would Fund the Proposal Are Nearing Insolvency. Amy served as communications director in the Office of California State Assemblymember V. Manuel Perez from 2009 to 2014. The Department of Investigation (DOI) was established in 1961 to assist the DCA in achieving its consumer protection goal by investigating alleged infractions of California laws, regulations, and professional standards. Toggle navigation OPENDATA GOV US. California Attorney General: (800) 952-5225. Request Secretary Castro Ramrez's presence at an event or to schedule a meeting. Linda Janssen was appointed on August 2, 2021. We enforce federal competition and consumer protection laws that prevent anticompetitive, deceptive, and unfair business practices. Welcome to the California Department of Consumer Affairs. Require OIO to Report on Measurable Benefits and Savings. Mr. Heimerich earned his bachelors degree in English at the University of Illinois, Urbana-Champaign, and his masters degree in Journalism at the Ohio State University. The highest priority of the Bureau of Consular Affairs is to protect the lives and serve the interests of U.S. citizens abroad. Tiffany Garcia is the Deputy Secretary of Fiscal Policy and Administration. Human Resources provides human resources support for DCA employees. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. She was Intergovernmental Relations Analystat theLos Angeles Community Development Commissionfrom 2004 to 2006 and Project Manager and Grants CoordinatoratBarrio Action Youth and Family Centerfrom 2002 to 2004. The Office of Information Services directs and manages information technology for all of DCA. This page contains a printable organizational chart for the Bureau of Consumer Protection. (L to R) Holos CEO and Exec. On this Wikipedia the language links are at the top of the page across from the article title. The admitted year is 2017-12-01. . She has also served as Senior Deputy for Homelessness and Mental Health in Los Angeles County, where she supported efforts in 2017 to pass Measure H, which funds housing and services to prevent and end homelessness in Los Angeles. The operations of the boards and bureaus are generally funded through their own special funds, which are typically supported by licensing fees. Chief, Office of Internal Affairs. (866) 275-2677. Mark Duval has been working as a Labor Relations Analyst at State of California - Department of Consumer Affairs for 4 years. In that role, Tiffany provided fiscal policy advice to numerous agencies within the executive and judicial branches. California HCD Director Gustavo Velasquez and BCSH Deputy Secretary Dhakshike Wickrema participated in a tour of Avenida, made possible by Homekey. He has held various positions at the Bureau for Private Postsecondary Education and the Contractors State License Board. For example, OIO should be able to translate reducing licensee application processing time lines into personnel hours that result in cost savings, or OIO should be able to report on the extent to which savings have been redirected to the boards and bureaus other priorities. Jill earned a Juris Doctor degree from the University of the Pacific, McGeorge School of Law, in 2009, graduating with magna cum laude honors. Dorais also served in multiple positions at the California Department of Consumer Affairs Bureau of Automotive Repair from 1995 to 2004, including bureau chief and deputy chief. New look coming to the California Department of Consumer Affairs in 2023 Protect your vehicle from catalytic converter theft Submit your CAP income documentation or check the status of your application online Check for safety recalls on your vehicle Schedule your biometric enrollment appointment online today! An official website of the United States government. Website Contact. Memo from Chair Lina M. Khan to commission staff and commissioners regarding the vision and priorities for the FTC. The EEO Office also promotes affirmative action for people with disabilities and works to prevent and eliminate discriminatory practices through policy implementation, training, education, and outreach. Sasha (Wisotsky) Kergan was appointed Deputy Secretary of Housing and Consumer Relations at the Business Consumer Services and Housing Agency by Governor Gavin Newsom in October 2021. Corp. Code 25000-25707) (CSL). He resides in Sacramento with his wife and rescue cats. BCSH Secretary Lourdes Castro Ramrez addresses Sacramento County Point in Time Count volunteers working to take a count and better understand the needs of our unhoused neighbors. These professionals provide a wide range of support services including human resources, information technology, investigations, professional examinations, training, strategic planning, budgeting, and more. Read the Governors press release for more detailed information about the end of the COVID-19 State of Emergency. DCA's stated mission is to serve the interests of California's consumers by ensuring a standard of professionalism in key industries and promoting informed consumer practices. System for Award Management (SAM) Entities; OIO Leads Business Modernization and Process Improvement Efforts. New Nurse Practitioner Application is Now Available, The California Board of Registered Nursing (Board) is proud to announce the new 103 Nurse Practitioner (NP) application is now available to NPs in its online system, BreEZe. She earned her Master of Public Policy from the University of California, Riverside and wrote her thesis on increasing housing capacity in the Inland Empire using Senate Bill 10 (2021). In support of this mission, BAR provides a wide range of services: Chula Vista SNF Administrator . For the complete list, see the Department's Licensees page. Oversees and is responsible for the operation and functions of the California Department of Corrections and Rehabilitation's investigative program. Use our visualizations to explore scam and fraud trends in your state based on reports from consumers like you. Dorais served as BAR deputy chief of Smog Check Operations, Engineering, Research Administration and Consumer Assistance Division from 2007 to 2013. However, OIO has not quantified how, if at all, examples like these have translated into measurable net benefits or net cost savings. Ask a Bureau employee to be involved in a forum, publication, discussion, or other event; or to inquire about any Bureau events. 25 0 obj
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Helps to keep Californias air clean by reducing air pollution produced by motor vehicles. Responsible for the Internal Affairs investigative programs and OIA policy and procedures. Telephone: (800) 952-5210
Regulatory duties include investigating complaints against licensees and disciplining violators. BreEZe enables consumers to verify a professional license and file a consumer complaint. Prior to joining BCSH, Jill served as Senior Lead Counsel for the Department of Social Services, overseeing legal services provided to the Housing and Homelessness Division and Child Care Development Division on complex state and federal grant programs. About the Department. He obtained a bachelor of arts degree from the University of California, Davis. Accordingly, boards and bureaus pay their pro rata share for services with resources from these funds. DCA licensed professionals are being targeted by a new scam. Alfaro earned two bachelors degrees in Biopsychology and Chicano/a Studies from the University of California, Santa Barbara. Pictured L to R: (DCA Deputy Director of Communications Monica Vargas, BCSH Secretary Lourdes Castro Ramrez, DCA Director Kimberly Kirchmeyer, DCA Deputy Director Christine Lally, DCA William Thomas & DCA Office of Information Services Deputy Director Jason Piccione). STAR Station** a licensed Smog Check test-and-repair station or test-only station that meets established performance standards for the inspection of directed vehicles in the Smog Check Program. Prior to that, Victoria worked as a land use consultant at Golden Steves & Gordon LLP specializing in public-private partnerships, mixed-use development and land entitlements from 2013 to 2017. Licenses Smog Check stations, repair technicians, and inspectors. The Governor's budget for 2023-24 proposes $1.2 million annually from the pro rata and seven permanent positions to permanently fund OIO's operations. Bill Thomas was appointed on April 18, 2022. Responsible for managing agency policies, workflows, processes, and records related to long term and intermittent leave of absence, Family Medical Leave Act (FMLA), Workers' Compensation Amy was Russia program manager at the Initiative for Social Action and Renewal in Eurasia from 1995 to 2000, a development coordinator at the Government Accountability Project from 1993 to 1995 and a legislative fellow at the Friends Committee on National Legislation from 1992 to 1993. OIO has provided information on multiple workload outcomes, such as the number of business processes it has documented and the recommendations it has made for DCA centralized services, boards, and bureaus. hb``d``u01GX'30Sy(80Q_p! Piccione has worked more than 22 years in public service. DOI field investigations frequently involve allegations of the illegal use and theft of drugs, sexual misconduct, quality-of-care issues, and unlicensed activity. Annie served as the Marketing and Outreach Director at the Health Professions Education Foundation in 2018 and was a Program Associate at The California Endowment from 2013 to 2018. Brian graduated from the California State University, Sacramento with a Bachelor of Science in Business. The California Department of Consumer Affairs (DCA) is a unique and dynamic department made up of 36 different boards, bureaus, a committee, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. Grant is a member of the California State University Sacramento Governmental Alumni Association and Leadership California. 1. California Department of Consumer Affairs Website: California Department of Consumer Affairs ; Email: dca@dca.ca.gov Phone Number: 916-445-1254. It includes the Family Support Unit, which maintains systems that involve processing limited license hold issues related to child support systems, and the Service Desk. For example, OIO reported that it worked with the Board of Registered Nursing to reduce certain application processing times by 64percent in two years. Stephanie T. Nguyen, Chief Technology Officer, Competition and Consumer Protection Guidance Documents, Bureau of Consumer Protection Organization Chart, Careers in the Bureau of Consumer Protection, HSR threshold adjustments and reportability for 2023, A Century of Technological Evolution at the Federal Trade Commission, FTC and CFPB Seek Public Comment on How Background Screening May Shut Renters out of Housing, Celebrating NCPW 2023 In Your Neighborhood: Outreach & Program Ideas - March 1. Fiscal Operations provides budget, accounting, and central cashiering services. He was general counsel at the California Department of Housing and Community Development from 2015 to 2017, assistant commissioner of legal affairs at the California Bureau of Real Estate from 2013 to 2015, deputy attorney general at the California Department of Justice, Office of the Attorney General from 2009 to 2013 and a shareholder at McDonough, Holland and Allen PC in 2009, where he was of counsel in 2007 and 2008. 2. Tiffany graduated with a bachelors degree in Sociology from California State University, Sacramento. Within the DOI is the Special Operations Unit which is responsible for workplace security and employee safety at DCA. hZmOI+qW'fEZ!H$w The BCSH Housing team with California Governor Newsom at a housing bill signing presser. She had previously been Deputy Commissioner of DBOs Legal Division, and prior to that served as Deputy Commissioner of Business Regulations at the Department of Corporations. The Department of Financial Protection and Innovation (DFPI) provides protection to consumers and services to businesses engaged in financial transactions. https://thedcapage.blog/wp-content/uploads/2023/02/News-Release-103-NP-Application-Release.pdf, https://thedcapage.blog/2023/01/20/cslb-urges-homeowners-to-hire-licensed-contractors-following-storm-damage/, https://thedcapage.blog/2023/01/20/cslb-urje-a-los-propietarios-de-viviendas-a-contratar-contratistas-con-licencia-despues-de-los-danos-causados-por-la-tormenta/, https://www.dca.ca.gov/about_us/ab2113.shtml. The Department of Housing and Community Development promotes safe, affordable housing by administering programs that provide grants and loans for affordable housing development. The additional resources would lead to increased outcomes Council on Homelessness and employee safety at DCA Services to engaged... As a Labor Relations Analyst at State of Emergency 294,000 and two positions from the California Tenants.! 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